At Cura, we create spaces and opportunities where people feel safe enough to take the next step forward; at their own pace, in their own way.
We support people in building confidence, developing skills, and taking ownership of their future. As independence grows, our support adapts and steps back, empowering people to reach their goals without stepping on their toes.
There is no “standard care model.” Every person we support has support shaped around their goals, routines and preferences. From how someone starts their day to where they want to be in five years’ time, everything begins with the individual. We fit the care around the person, never the other way around.
At Cura, people know each other. Managers are approachable. Voices are heard. Relationships matter. People feel supported by familiar faces who genuinely care about them.
Everyone deserves to come home to a place that feels warm and welcoming. That’s why we invest in spacious, self-contained flats; calm, modern environments and purpose-designed services. People deserve homes they can be proud of.
We support people with complex and sometimes challenging needs, but our approach is always calm, respectful and human. We don’t give up when things get tough. We listen. We adapt. We work with the people we support, families and professionals to find positive ways forward, together.
Our team has been carefully selected, trained and mentored. We only employ people who are naturally compassionate and who share our passion for delivering high-quality support in high-quality surroundings.
Quality is built into everything we do. Great care comes from combining strong support pathways and processes with genuine human connection. This enables us to provide consistent, professional support while never losing sight of the person behind the plan.
Quality care starts with understanding each person. Every person we support has a bespoke care plan shaped around their goals, preferences and needs. These plans are living documents that are under constant review, ensuring they evolve as support needs change. This cycle of understanding, planning, implementing and reflecting ensures that care is never static and quality is at the forefront.
Cura is a PBS-capable provider, verified by the North West London Integrated Care Board (NWL ICB) and externally assessed by the Positive Support Group. This means our approach is grounded in understanding behaviour, preventing challenges, and supporting people in positive, proactive ways. We continue to draw on the expertise of the Positive Support Group, which provides mentoring, oversight, and access to qualified professionals when needed, helping us maintain high standards and develop our practice as needs change.
While we pride ourselves on being a small, approachable provider, our standards are anything but small. We combine robust monitoring, clear safeguarding processes and professional accountability to ensure support is consistently safe, effective and well-led.
Quality care depends on relationships. That’s why we look after our people, ensuring a stable, well-supported staff team. This continuity means the people we support are surrounded by familiar, trusted faces who truly understand them, leading to better communication, fewer incidents and stronger outcomes.
We use robust systems to track progress and quality across every service, including daily care records, health and wellbeing monitoring, behavioural and incident analysis and regular reviews. This allows us to identify patterns, improve support and ensure decisions are guided by insights, not assumptions.
We work openly and collaboratively with local authorities, NHS and community MDTs, families and advocates to ensure a robust network of expert support. By sharing information, responding quickly and working together, we ensure support remains joined-up, responsive and centred on positive outcomes.
We continuously review, reflect and refine how we work. We look for development opportunities; we invite feedback from the people we support, families and other professionals; and, above all, we listen. From this, we aim to raise our standards and improve the lives of the people we support.
